Airsoko is a dynamic all-in-one online marketplace empowering businesses and entrepreneurs to reach customers nationwide. As part of the Neftac Group, we are committed to innovation, seller success, and creating opportunities in e-commerce.
We are looking for a driven and relationship-focused Account Manager – Sellers to join our Airsoko team. This role is critical in supporting and growing our seller community by helping them maximize their sales, improve product listings, and make the most of Airsoko’s tools and services.
You will serve as the main point of contact for assigned sellers, ensuring they are well-supported, informed, and motivated to grow their business on Airsoko.
Key responsibilities include:
- Onboard new sellers and guide them through Airsoko’s platform, policies, and tools
- Maintain strong relationships with assigned sellers, acting as their primary liaison
- Monitor seller performance, identify growth opportunities, and provide actionable recommendations
- Assist sellers with product listing optimization, pricing strategies, and promotional campaigns
- Resolve seller issues promptly while ensuring compliance with marketplace policies
- Collaborate with internal teams (marketing, logistics, customer service) to support seller needs
- Track performance metrics and prepare regular seller account reports
Requirements:
- Bachelor’s degree in Business, Marketing, Sales, or related field
- At least 2 years of experience in account management, sales, or marketplace/e-commerce operations
- Strong communication and negotiation skills
- Excellent organizational and problem-solving abilities
- Proficiency in MS Office/Google Workspace and basic data analysis
- Knowledge of e-commerce trends in Kenya is a plus
What we offer:
- Competitive salary and performance bonuses
- Opportunity to be part of a fast-growing marketplace platform
- Career growth and professional development support
- A collaborative and innovative work environment
Send your CV and a brief cover letter to [email protected] with the subject line “Account Manager – Sellers Application”.